Website maintenance and support. No more vanishing developers.

The way it is nowMonday. You need to swap the banner for a promotion and add a “Tax ID” field to the contact form. Your former developer reads messages now and then and replies “I’ll take a look this week.” The promotion starts on Wednesday, and last year’s banner is still on the site.

With Giant4 ITYou describe the task in one line. We name the timeline and price before we start, make a backup, make the change and show you the result on desktop and mobile. The new banner is live before the promotion starts.

The way it is nowBitrix has been asking for an update for three years, and the hosting provider warns that the old PHP version will soon be switched off. Last time, an update broke the cart and orders were taken by phone for two days. Since then nobody touches the “Update” button.

With Giant4 ITWe update a staging copy of the site first: we check the cart, checkout, forms and 1C sync and fix incompatible customizations. Only then the live site. A backup is at hand, so rolling everything back is no problem.

The way it is nowA shopper clicks an ad and lands on a product page. On their phone it takes six seconds to open: a white screen, jumping images. They close the tab. The click is paid for, there’s no order — and so it goes all day.

With Giant4 ITWe measure what slows it down: heavy photos, extra scripts, slow database queries. We compress, remove and set up caching — then compare the speed before and after on the same phone.

The way it is nowAt 3 a.m. bots start hammering search and forms with hundreds of requests a minute. The hosting provider blocks the site for overload. In the morning managers sort through forty spam submissions, and the first client call is “your site is down.”

With Giant4 ITWe set up bot limits and spam protection for forms, close vulnerabilities and configure daily backups. The site stays up, and in the morning managers handle real leads, not spam.