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AI assistant for your website and messaging apps: the office is closed, but a phone with a client chat glows on the desk

Website · Telegram · WhatsApp · MAX

An AI chatbot for your website and messaging apps that doesn’t go home at six

Answers clients in seconds — day, night and on weekends. Understands voice messages, knows your catalog and stock, and guides clients to an order. Hands complex cases to a manager with a summary.

Talk to our AI See how it answers

from $2,000 · excl. VAT

Saturday, 23:41. The office is closed.
But a client is writing.

Chat X-ray

One WhatsApp conversation — and what the AI did in those seconds

Reply to client 0:000:010:020:030:040:05
A manager would read it Monday, 9:30
  1. 23:41Voice message: 40 power supplies by Wednesday
  2. 23:42“Others are cheaper”
  3. 23:44“Invoice our company”
  4. 23:46“Can you install it too?”

Deal card in the CRM

Deal #3127WhatsApp · AI assistant

  • ClientVolga-Svet Trading, Kazan
  • ProductPower supply 150 W × 40
  • Amount$679 · 3% discount
  • InvoiceSent · Sat, 23:44
  • InstallationTo Olga · Mon, 9:00

The client got answers. The manager got a ready deal.

Example with demo data

What this service is

Clients write in the evening, on weekends and in voice messages. The AI assistant answers right away and sells by your rules.

A client writes at 21:40: “Can this power supply handle a ten-meter strip?” A manager will only see the question in the morning, but the buyer won’t wait: whoever answers first makes the sale. Daytime isn’t any easier: managers answer the same questions about stock, prices and delivery over and over, while a major client waits for an invoice in the general queue.

An AI assistant is an AI chatbot without the buttons and “choose a menu option.” It’s also called an AI sales agent or AI salesperson: it speaks plain language, gives advice from your catalog, handles objections by your rules and places orders right in the chat. We first built this assistant for our own stores, giant4.ru and giant4.ae — it answers shoppers, recommends products and takes orders in the chat, including by voice.

What your business gets

What an AI sales agent can do

  • Answers in seconds — at night and on weekends too
  • Understands natural speech, typos and voice messages
  • Knows your catalog, prices and stock
  • Handles “too expensive” and “I’ll think about it” by your rules
  • Places orders right in the chat
  • Website, Telegram, WhatsApp and MAX — one AI for everything
  • Hands complex cases to a manager with a summary
  • Every conversation and lead goes to the CRM
  • Data can be stored in Russia (Federal Law 152-FZ)

What changes for your team

Sat 23:41

Saturday, 23:41. A voice message

The way it is now

On Saturday evening a wholesale client from Kazan records a WhatsApp voice message: they need 40 power supplies by Wednesday — are they in stock, and how much is delivery? The office is closed. The manager will listen to it on Monday at 9:30, and by then the client has already ordered from whoever answered on Saturday.

With Giant4 IT

The AI assistant understands the voice message, checks stock in 1C, calculates delivery and replies within seconds. The order is placed right in the chat, and on Monday the manager finds a ready deal with company details in the CRM — all that’s left is to confirm the shipment.

Tue 14:05

“Others are cheaper”

The way it is now

A client writes: “Competitors are 15% cheaper.” A new manager gets flustered: either gives a discount that isn’t in the price list or simply disappears from the chat. The client leaves, and you find out at the end of the month from a report.

With Giant4 IT

The AI handles the objection with your arguments: why the product is better, what’s included in the price, what cheaper alternative exists. It offers discounts only within the limits you’ve allowed, and beyond that brings in a manager.

Thu 11:20

“Get me a human!”

The way it is now

A button bot answers every question with “Choose a menu option.” The client types “operator” three times, gets angry and closes the chat. And if a manager does join, the client has to explain everything all over again.

With Giant4 IT

The AI assistant understands everyday language, and when a question is beyond it — a custom project, a complaint, special terms — it hands the conversation to a manager with a short summary. The client doesn’t repeat anything, and the manager sees the task right away.

Fri 16:40

The fortieth “how much is delivery?”

The way it is now

All day the manager copies the same answers: is it in stock, how much is delivery, where is my order. While they answer yet another “how much to Tula?”, a major client waits for an invoice and the director waits for a commercial proposal.

With Giant4 IT

The AI handles routine questions — on the website and in all messaging apps at once. Managers are left with major clients and complex deals, and you see in the report what clients ask about and where they drop off.

Example with demo data

Turnkey

What turnkey AI assistant implementation includes

  1. Real conversation instead of buttonsUnderstands the client however they ask: with typos, abbreviations or a voice message. If information is missing, it asks follow-up questions the way a manager would.
  2. Advice based on your catalogKnows your products, specs, prices and availability. Picks the right model and suggests what goes with it: a power supply and profile for an LED strip.
  3. Objection handlingAnswers “too expensive,” “I’ll think about it” and “others are cheaper” with your arguments. Offers discounts only within the limits you’ve allowed.
  4. Orders and leads right in the chatCollects contacts, address and company details, calculates delivery and places the order. The client doesn’t need to go to the website and fill in a form.
  5. One AI for all channelsYour website, Telegram, WhatsApp and MAX are served by one AI assistant with shared knowledge and rules. All conversations are collected in one place.
  6. Handover to a live managerA custom project, a complaint or special terms — the conversation goes to a manager along with a short summary. The client doesn’t have to repeat anything.
  7. 1C, CRM and website integrationPrices and stock are always current, from 1C or your website; leads, orders and conversations go to your CRM: Bitrix24, amoCRM or Giant4 CRM. Connect shipping, and the AI will also tell clients their order status.
  8. Reports and data under controlYou see what clients ask about and at which question they leave. For sensitive data we use Russian AI models with data stored in Russia (Federal Law 152-FZ).

Who it’s for

Who needs an AI sales agent

  • Wholesale and distributionWholesalers and distributors: clients ask about stock, prices and lead times at any hour, and managers drown in the same questions.
  • Online storesShoppers decide in minutes, and an answer at night or on a weekend means an order, not an abandoned cart.
  • ManufacturingManufacturers with complex products: the AI picks a model for the client’s task and collects a request with all the parameters needed for a quote.
  • Chains and servicesStore chains and service companies that get messages every day about stock, addresses and opening hours.
  • Already have a button botBusinesses that already have a bot, but clients still type “get me a human.”

How we work

How we implement your AI chatbot

We set the timeline for each stage in the estimate and write it into the contract. You can start with one channel and add the rest one by one.

  1. Review of chats and salesWe look at what your clients ask, at which questions they drop off and how your best managers answer. We agree on what the AI does itself and what it hands to people, and fix the estimate in the contract.
  2. Knowledge base and rulesWe gather the catalog, prices, delivery and payment terms, answers to common objections and the tone of voice. We set boundaries: which discounts are allowed, what not to talk about, when to call a manager.
  3. Connecting channels, 1C and CRMWe put the AI assistant on your website, Telegram, WhatsApp and MAX and connect prices and stock from 1C or the website. Leads, orders and conversations go to your CRM.
  4. Testing on real questionsWe run the AI through questions from your chats, including tricky and provocative ones. You and your managers try it yourselves, and we refine the answers until you’re happy with them.
  5. LaunchWe switch it on in one channel or all at once and show managers how to take over conversations from the AI. For the first few days we review the chats together with you.
  6. Support and knowledge updatesUnder contract we monitor answer quality and add new products, promotions and questions. You see what clients ask about and where they drop off.

What we have already built for ourselves

Why Giant4 IT: our own AI assistant already answers our customers

The Giant4 group’s online stores, giant4.ru and giant4.ae, run our own AI assistant: it answers shoppers, recommends products (for example, a power supply for an LED strip) and takes orders right in the chat, including by voice.

It works with the catalog and prices of our 1C-Bitrix store, which exchanges data with 1C: stock and prices update automatically every few minutes. Leads from messaging apps go into our own CRM, where the whole group of companies works every day.

giant4.rugiant4.ae

  • 1C and CRM integration is our daily workOur 1C-Bitrix store gets stock from 1C every few minutes, and leads from messaging apps are collected in our own CRM, where the whole group of companies works every day.
  • Try it before we talkAt the bottom of this page is the Giant4 IT AI assistant. Tell it about your task by text or voice and see how the AI handles a conversation before you even call.Try our AI
  • Fixed contract price“From $2,000” is a guide price for a typical project, excl. VAT. We name the exact cost after a conversation and fix it in the contract; international clients are invoiced by Giant4 FZ-LLC (UAE).

Pricing

How much an AI assistant costs

from $2,000

Prices exclude VAT. We confirm the exact cost and timeline after a short call and fix them in the contract.

What the price depends on

  • Number of channels: website, Telegram, WhatsApp, MAX
  • Size of the catalog and knowledge base
  • Integrations with 1C, CRM and shipping
  • Voice messages and number of languages
  • Data storage requirements

AI running costs depend on the number of conversations — we state them upfront, separately from development.

Discuss my project

Frequently asked questions

How much does an AI chatbot for a website cost?

From $2,000 excl. VAT — a guide price for a typical project. The total depends on the number of channels, 1C and CRM integrations, voice messages and the size of the knowledge base. AI running costs depend on the number of conversations: we state them upfront, separately from development, and fix the price of the work in the contract.

How is an AI assistant different from a regular chatbot?

A regular chatbot runs on buttons and pre-written scripts: one step off the path and it replies “I didn’t understand.” An AI assistant talks like a person: it understands text and voice messages, asks for details, advises on products and handles objections. In essence, it’s an AI sales agent that guides the conversation to an order and hands complex cases to your staff in time.

Won’t the AI make up prices or overpromise?

The AI answers from your knowledge base and live data: the catalog, prices and stock from 1C or your website. We set boundaries in advance — which discounts it can offer, what not to talk about and when to call a manager. If the answer isn’t in the knowledge base, the AI is set up not to invent one but to hand the conversation to a person. Before launch we test it on real and tricky questions from your chats.

Can the AI bot be connected to WhatsApp, Telegram and MAX?

Yes. One AI assistant works on your website, Telegram, WhatsApp and MAX at the same time, and conversations from all channels are collected in one place. We connect WhatsApp through the official API. We’ll help you pass the business verification required for MAX and WhatsApp.

How does the AI assistant work with 1C and CRM?

It takes current prices and stock from 1C or your website, so it never promises what isn’t in the warehouse. Leads, orders and conversations go to your CRM — Bitrix24, amoCRM or our Giant4 CRM — and no inquiry gets lost. When a conversation moves to a manager, they see the client’s full history and a short summary of the chat.

Where are chats and client data stored? What about Federal Law 152-FZ?

For sensitive data we use Russian AI models with data stored in Russia (Federal Law 152-FZ). The AI assistant service itself and the chats can be hosted on your server. The knowledge base, settings and conversation history belong to you and are handed over under the contract.

How long does it take to implement an AI assistant?

It depends on the number of channels, integrations and the size of the knowledge base, so we set the dates for each stage in the estimate and write them into the contract. You can start with one channel — for example, website chat or WhatsApp — and add the rest one by one. Before launch, you and your managers check how the AI answers yourselves.

Ready to switch
to the new way?

Ask the AI assistant — by text or by voice. It answers right away, and when you’re ready it hands the conversation to a manager. The consultation is free.

An experienced team at Giant4 IT studio. Working since 2022.

Giant4 IT AI assistantonline

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