Bots & AI assistants
Chatbot development for Telegram, WhatsApp and MAX: one bot for all your messengers
We build turnkey chatbots for business: the bot answers customers in seconds, shows the catalog and prices, takes leads and books appointments around the clock. Every lead goes straight to the CRM and to a manager, so nothing gets lost at night or over the weekend.
from $1,700
A customer messages you on WhatsApp on Saturday evening: “Is this in stock? How much for a batch?” The manager will see it on Monday — if they find it at all among a hundred chats on their personal phone. Meanwhile, delivery questions hang unanswered in Telegram, and in MAX there’s a lead nobody even knows about. And a good share of this correspondence is the same thing over and over: price, stock, address, opening hours.
A chatbot for business takes this routine off your hands. It answers in seconds at any time of day, shows the catalog with prices, collects the request step by step, books a convenient time and hands the manager a customer who is ready to buy. This is how our turnkey chatbot development works: one “brain” with shared scenarios, catalog and rules runs at once in Telegram, in WhatsApp via the official API and in the new MAX messenger, and all inquiries land in your CRM. We know first-hand how not to lose messenger leads: we receive ours in a single window of our own CRM.
What a turnkey chatbot includes
- One bot for three messengersTelegram, WhatsApp and MAX run on shared scenarios, catalog and rules. Change a price or a reply once — and it’s updated everywhere.
- Answers to common questions 24/7Price, stock, delivery, addresses and hours — the bot answers on its own in seconds, day and night. A manager steps in only where a human is needed.
- Catalog, prices and stock in the chatWe pull sections, photos, specs and prices from your website or 1C so the bot never offers what’s out of stock. For a large catalog — a Telegram mini app with search and a cart.
- Taking leads and ordersThe bot asks step by step what’s needed, how many, where to deliver and how to get in touch. The manager receives a complete request, not just “hi, how much is it?”.
- Online booking and remindersAvailable times, slot selection, a reminder the day before, rescheduling and cancellation — right in the chat. Works for site measurements, installation, servicing, consultations and training.
- Leads to the CRM and handover to a managerEvery inquiry goes to Bitrix24, amoCRM or Giant4 CRM together with the conversation and a note on which messenger the customer came from. On a tricky question the bot calls in a manager, and the customer doesn’t have to repeat anything.
- Notifications and broadcastsOrder status, new stock arrivals, payment reminders, promotions — to those who agreed to receive messages. We set it up according to each messenger’s rules so the channel doesn’t get blocked.
- Official connection and verificationWe connect WhatsApp via the official API, without the gray-market services that most often get numbers blocked. We’ll help you complete the business verification required for MAX and WhatsApp.
Who needs a chatbot for business
- Wholesalers and distributors: regular customers check stock and prices themselves and leave a request at any time, without waiting for a manager to be free.
- Online stores and retail chains: the bot handles questions about stock, delivery, order status and store addresses on its own, around the clock and with no queue.
- Companies that book services — measurements, installation, servicing, repairs, training: the customer books without calling and gets a reminder the day before.
- Manufacturers: the bot collects a quote request with all the parameters — sizes, quantity, deadlines — so the manager can calculate right away instead of messaging back and forth for half a day.
- Businesses that want customer conversations off managers’ personal phones: the conversation history and customer base stay with the company, even when an employee leaves.
How chatbot development works
- Review of conversations and estimateWe look at what customers write to you about, in which messengers, and where leads get lost. We decide what the bot handles itself and what it passes to people, name the full cost and timeline and fix them in the contract.
- Scenarios and copyWe map out the conversation: menu, questions for the request, answers to common questions, the moment of handover to a manager. We agree it with you before development so the bot speaks your language, not corporate jargon.
- Development and integrationsWe build the bot and connect the catalog and prices from your website or 1C, your CRM and notifications for managers. In parallel, we help you complete business verification for WhatsApp and MAX.
- Testing and launchWe go through every branch in every messenger, send test leads and check that they reach the CRM. You and your managers try the bot yourselves, and after fixes we launch it and give you links and a QR code — for your website, email signatures, business cards and packaging.
- Support and developmentUnder the contract we add scenarios, products and promotions, look at where customers drop off and improve those spots. When buttons are no longer enough, AI can be connected to the same bot.
Why order a chatbot from Giant4 IT
- We handle messenger leads ourselvesIn our own CRM, where the Giant4 group of companies works every day, messenger leads are gathered in one window. We know how to make sure an inquiry from the bot doesn’t get lost on its way to a manager.
- AI in the chat already sells for usOn our stores giant4.ru and giant4.ae, the AI assistant answers shoppers, picks products and takes orders right in the chat, including by voice. Over time, your bot can be taught to do the same.
- Catalog, 1C and delivery are our daily workOur 1C-Bitrix store receives stock from 1C every few minutes, and our own delivery module calculates CDEK and Russian Post prices and delivery times. The same data can be fed to the bot so it never overpromises.
- Price and timeline fixed by contract“From $1,700” is a guide price excl. VAT for a typical bot. We name the exact cost after a conversation and fix it in the contract; international clients are invoiced by Giant4 FZ-LLC (UAE). In IT since 2022.
Pricing
from $1,700
The price depends on the number of messengers and scenarios, catalog size, online booking and in-chat payment, integrations with your website, 1C and CRM, a Telegram mini app and the number of languages. WhatsApp messages via the official API are billed separately at the platform’s rates — we quote them, along with the bot’s server, in advance.
Prices exclude VAT. We confirm the exact cost and timeline after a short call and fix them in the contract.
Frequently asked questions
How much does chatbot development for business cost?
From $1,700 excl. VAT for a typical bot: scenarios, answers to common questions, taking leads and passing them to the CRM. The total depends on the number of messengers, the catalog, online booking and integrations with your website and 1C. WhatsApp messages via the official API are billed separately at the platform’s rates — we quote them in advance, and the price of the work is fixed in the contract.
Can one bot work in Telegram, WhatsApp and MAX at once?
Yes, that’s exactly how we build it: one “brain” with shared scenarios, catalog and rules, with three messengers connected to it. Change a price or a reply once — and it’s updated everywhere. Leads from all channels arrive in one CRM, tagged with where the customer came from.
How do I connect a chatbot to WhatsApp officially?
Through the official WhatsApp Business API: that way the bot runs reliably, and the risk of the number being blocked is much lower than with gray-market services. Connection requires business verification — we’ll help you prepare the details and complete it. Messages via the API are paid, and we quote the rates before work starts.
How do I create a company bot in the MAX messenger?
MAX connects bots only for companies that have passed business verification, so we start there — and help you complete it. After that, the MAX bot runs on the same “brain” as in Telegram and WhatsApp: the same scenarios, catalog and lead handover to the CRM. That way you don’t lose customers who move to the new messenger.
What’s the difference between a regular chatbot and an AI assistant?
A chatbot follows a script: buttons, menus, step-by-step questions. It’s predictable, launches faster and handles the standard things perfectly: prices, stock, requests, bookings. An AI assistant understands questions asked in the customer’s own words, including by voice, gives product advice and handles objections. Companies often start with a bot and connect AI to the same “brain” later.
Where do chatbot leads go?
To your CRM — Bitrix24, amoCRM or Giant4 CRM — together with the conversation, contact details and a note on which messenger the customer came from. The manager is notified right away and can reply while the customer is still online. If you don’t have a CRM yet, leads can go to your managers’ work chat in Telegram, and a CRM can be connected later.
How long does Telegram bot development take?
The timeline depends on the number of scenarios, messengers and integrations, so we give the dates of each stage in the estimate and write them into the contract. You can launch the bot in Telegram first and add WhatsApp and MAX once business verification is complete. We show interim results as we go, not just at handover.